Terms & Conditions

Effective date: April 2, 2026

Please read these Terms & Conditions carefully before using the Heart Filled Homes website or engaging with our services.

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the Heart Filled Homes website and any information, resources, or services provided through it (collectively, the "Website"). By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Website.

Heart Filled Homes provides residential care and support services. The Website is intended to offer general information about our organization, the types of services we provide, and how to contact us. These Terms are in addition to, and do not replace, any service agreements, care plans, or other written contracts that may apply to specific services we provide.

2. Use of the Website

The Website is provided for general informational and contact purposes only. You agree to use the Website in a lawful, respectful, and responsible manner and only for its intended purposes.

You agree that you will not:

  • Use the Website for any unlawful, harmful, or misleading purpose.
  • Attempt to gain unauthorized access to any part of the Website, our systems, or any related networks.
  • Interfere with or disrupt the security, integrity, or performance of the Website.
  • Use any automated system, software, or device to access, monitor, or copy the Website or its content without our prior written permission.
  • Upload, transmit, or distribute any material that is defamatory, offensive, discriminatory, or otherwise inappropriate.
  • Misrepresent your identity or affiliation when communicating through the Website.

We reserve the right, at our sole discretion, to restrict or terminate your access to the Website if we believe you have violated these Terms or used the Website in a manner that is inconsistent with its purpose, unlawful, or otherwise inappropriate.

3. Services Disclaimer

The information provided on the Website is for general informational purposes only and does not constitute professional, clinical, medical, legal, or financial advice. The content is not intended to replace individualized assessments, professional guidance, or formal service agreements.

Any description of services, support options, or care models on the Website is provided as a general overview only. Actual services are subject to eligibility criteria, availability, regulatory requirements, and a thorough intake and assessment process. We do not guarantee that any particular service, placement, or support will be available to every individual who makes an enquiry.

Final decisions regarding admission, service levels, care plans, and ongoing support are made by Heart Filled Homes in line with our policies, professional judgment, and applicable laws and regulations, following an appropriate assessment and review of individual needs and risks.

4. User Information & Submissions

The Website may allow you to submit information, including personal details, through contact forms, enquiry forms, or other submission tools. You agree that all information you provide is accurate, current, and complete, and that you have the right to share that information with us.

By submitting information through the Website, you authorize Heart Filled Homes to review and use that information for the purpose of responding to your enquiry, assessing potential service needs, or fulfilling our legal and regulatory obligations. Submission of information through the Website does not create a care arrangement, service agreement, or other contractual relationship unless and until a separate written agreement is entered into.

We may, at our discretion, respond to, follow up on, or decline to respond to enquiries or submissions received through the Website. We are not obligated to offer services or support in response to any enquiry submitted online.

5. Privacy & Data Protection

We are committed to handling personal information in a secure, respectful, and lawful manner. Our collection, use, storage, and disclosure of personal information through the Website are governed by our separate Privacy Policy.

By using the Website or submitting personal information, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be collected and used. The Privacy Policy forms part of these Terms.

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted via the Website.

6. Limitation of Liability

While we take care to ensure that information on the Website is accurate and up to date, the Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Heart Filled Homes makes no representations or warranties, express or implied, regarding the Website, its content, or its availability, including any warranties of accuracy, completeness, reliability, or fitness for a particular purpose.

To the maximum extent permitted by applicable law, Heart Filled Homes, its directors, employees, and agents will not be liable for any loss, damage, cost, or expense (whether direct, indirect, incidental, special, consequential, or otherwise) arising out of or in connection with:

  • Your access to or use of the Website;
  • Any inability to access or use the Website;
  • Any reliance you place on information provided on the Website; or
  • Any technical issues, interruptions, errors, viruses, or other harmful components encountered in connection with the Website.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law. Where our liability cannot be excluded, it will be limited to the minimum extent permitted by law.

7. Intellectual Property

Unless otherwise stated, all content on the Website, including text, images, graphics, logos, icons, layouts, and other materials, is owned by or licensed to Heart Filled Homes and is protected by applicable intellectual property laws.

You may view and, where enabled, download or print content from the Website for your personal, non-commercial use only, provided you keep all copyright and proprietary notices intact. You must not copy, reproduce, modify, distribute, display, publish, or create derivative works from any part of the Website without our prior written consent, except where permitted by applicable law.

The name "Heart Filled Homes" and any associated logos or branding used on the Website may be trademarks or service marks of Heart Filled Homes. You must not use these marks without our prior written permission.

8. Modifications to These Terms

We may update or amend these Terms from time to time to reflect changes in our practices, services, or legal requirements. Any changes will take effect when the updated Terms are posted on the Website, unless otherwise specified.

Your continued access to or use of the Website after any changes to these Terms have been posted will constitute your acceptance of the updated Terms. If you do not agree to the revised Terms, you should stop using the Website.

9. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or your use of the Website, are governed by the laws of [Insert applicable state/territory and country], without regard to its conflict of law principles.

You agree that the courts of [Insert applicable city/region] will have exclusive jurisdiction to hear and determine any dispute arising in connection with these Terms or your use of the Website, except where a different forum is required by applicable law.

10. Contact Information

If you have any questions about these Terms & Conditions or how they apply to your use of the Website, please contact us using the details below:

Email: [email protected]
Phone: (216) 301-8647

When contacting us, please do not include sensitive health or personal information unless it is necessary for your enquiry and you are comfortable sharing it through the chosen communication method.

© Copyright 2026. Heart Filled Homes. All Rights Reserved.